General Terms and Conditions of Sale
Last updated: [date]
1. Presentation of the company
The Novasparke online store is operated by Léo R., individual entrepreneur registered under SIREN number 838 041 341 00028, whose head office is located at 15, IMPASSE DES EPINGUY – 74100 VETRAZ-MONTHOUX, France.
Email: info@novasparke.com
Telephone: 04 80 95 98 35
Intra-community VAT: FR47838041341
Site URL: https://novasparke.com
2. Acceptance of the General Terms and Conditions of Sale
These General Terms and Conditions of Sale (GTC) govern the contractual relationship between Novasparke and the customer. By placing an order, the customer acknowledges having read and accepted the GTC without reservation.
3. Ordering Procedure
Orders can be placed online on our website. The customer selects the products of their choice and adds them to their shopping cart. Before confirming the order, the customer must provide the necessary delivery information and proceed with payment.
4. Payment
Payment for products is made by credit card, Stripe, or Klarna. Transactions are secure, and the customer’s bank details are not stored by Novasparke.
5. Delivery
We offer delivery to all countries, with an estimated delivery time of 5 to 15 days. Delivery costs are included in the price of the products. In case of a delivery delay, the customer will be notified by email.
6. Right of Withdrawal
In accordance with Article L221-18 of the French Consumer Code, the customer has a period of fourteen days from receipt of the products to exercise their right of withdrawal, without having to provide any justification or pay any penalties. To do so, the customer must inform Novasparke of their decision by email to info@novasparke.com.
7. Guarantees
The products are covered by the legal guarantees of conformity and against hidden defects. In the event of a defective product, the customer must contact customer service to arrange the return and obtain a refund or exchange.
8. Liability
Novasparke cannot be held liable for any indirect damages that may arise from the purchase of products. Novasparke’s liability is limited to the order amount.
9. Customer Service
For any questions or complaints, customers can contact Novasparke’s customer service by email at info@novasparke.com or by phone at +33 4 80 95 98 35.
10. Applicable Law
These Terms and Conditions are governed by French law. In the event of a dispute, the French courts shall have jurisdiction.
11. Dispute Resolution
In the event of a dispute relating to the interpretation or performance of these Terms and Conditions, customers are encouraged to contact customer service to find an amicable solution.
If no solution is found, the dispute will be submitted to the competent courts in accordance with applicable law.
These General Terms and Conditions of Sale have been drafted to ensure complete transparency and protection of our customers’ rights.
**Note:** It is advisable to update the “”last updated”” date when the General Terms and Conditions of Sale are published and to adapt the sections as needed to reflect the specifics of your business. Also, ensure that these General Terms and Conditions of Sale comply with the legislation in force at the time of publication.