Our team is here to guide you with orders, products, or any question about NovaSparke just reach out and we’ll do our best to make it easy. Browse our help topics or contact us directly for friendly, fast support.
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Help and FAQ
Find quick answers to the most common questions about shopping with NovaSparke. Start here for tips, troubleshooting, and useful how-to guides.
Shipping
Learn about delivery times, costs, and options for your NovaSparke order. See how we pack, ship, and track your toys safely to your door.
Returns
Need to send something back? Find our returns process, conditions, and how to request an exchange or refund.
Order
Track your order status and view your purchase details. Learn what to do if you need to change or cancel an order.
Gift card
Discover how to buy and use NovaSparke gift cards. Check balances and find answers to common gift card questions.
Terms and conditions
Here you’ll find details on your rights, responsibilities, and our policies.
Contact us
Can’t find what you’re looking for? Reach our customer care team by email or message. We’ll be happy to help you with any question.
Discounts
Learn how our promotions, discount codes, and special offers work. See the rules for using vouchers and getting the best deal on your toys.
Last news
Read our blog
Discover exciting updates, tips, and news on all things creative and educational! Our blog is the perfect place to stay in the loop and find fresh inspiration for your next activity or project.
Contact Us
Need Help ?
Whether you have questions about our products or need support with an order, our help center is just a click away. We’re ready to assist you and ensure you have the best experience possible.